RENVU Shipping Policy
Most orders are shipped within 1-2 business days from the date the order was placed.
Some orders are shipped direct from the manufacturer and may be delayed in their shipping process. In other cases, some orders are sent from multiple locations and may require that we ship items from the same order in more than one box/pallet using separate trucks.
Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer's production schedule and location.
Please verify your shipping address before you submit your order to ensure the quickest possible delivery.
Your order's shipping cost is automatically calculated upon checkout based on your company location in our records. In case your order location is different from the State indicated in the shipping method line, please adjust it and if you don't find the correct State, we will make the change for you and ask for your approval to the change.
Your order shipping cost already include the following services:
Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This most commonly occurs with orders shipped outside the 48 contiguous states, or to APO/FPO addresses.
- Residential Address Delivery
- Liftgate Service
In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held pending your approval of any changes.
Software doesn't require shipping costs. When ever you buy software please use the coupon code available on the item page in order to eliminate the shipping costs. Anyway, we will make sure you are not charged for shipping for those software items during the order approval process and will cancel any false charge.
DELIVERY DAMAGE OR DISCREPANCIES
Upon receipt of your order, please be sure to inspect your shipment for any damage, and compare the Packing Slip against the items you received. If you find any discrepancies or damage, you MUST report and include it in the on Delivery Receipt. Any damage claims not noted on Delivery Receipt cannot be processed. By signing the Delivery Receipt, you agree that the shipment arrived in good condition without any damage and waive any future claims, so make sure to inspect for any discrepancies before signing for the delivery. If someone else is signing for the delivery, make sure they know how to inspect the shipment and are aware of our shipping policy. The driver must wait until you sign the Delivery receipt. If driver is unwilling to wait while you inspect everything, mark on delivery receipt “Concealed Damage Possible.”
Visible or concealed damage on the items or any discrepancies between the packing slip and what you have received must be reported to RENVU, LLC within 48-hours of delivery or no credit for damage or discrepancy will be issued.
Before signing for a package or freight shipment, it is your responsibility to inspect the delivery for visible signs of damage or missing items.
Look for the following:
Torn or punctured cardboard or stretch wrap
Broken or crushed corners
Module stack askew or shifted on pallet
Missing the “Do Not Stack” pyramid on module pallet
Verify that the Packing Slip matches the items received in the shipment
If damage is found:
Immediately write description of damage/any other discrepancies on the Delivery Receipt and inform the Driver.Note: Do not refuse the delivery. Doing so may result in being held responsible for the return freight charge.
Important Note: If damage is not recorded and brought to the driver’s attention, the carrier will not honor any damage claim filed so make sure to inspect your shipment carefully.
You can file a claim with the shipping carrier directly, or have us take care of this for you and file a claim on your behalf.To have us help, file claim within 48 hours of delivery online at www.renvu.com under My Account using the “New Shipping Claim” link under the Sales Order you are filing a claim for.
Replacement orders can be placed directly with RENVU. Please note that the claims process can sometimes take time to finalize. If you need replacements in advance we will request payment for these materials.
RENVU MEGAWATT CLUB MEMBERS:
Club members receive free shipping (on LTL and parcel shipments), but are subject to RENVU’s standard shipping policy. All shipping is arranged on behalf of the customer.
For most orders, we ship using our logistics department and partners for domestic shipments within the 48 contiguous States.
LTL Carriers selected at RENVU's discretion
Typical service time within California is 1-3 days and 4-6 days to all other States (lower 48 only)
Standard INCO Terms: EXW
IMPORTANT NOTES:If you are not present at the agreed time and location of delivery, you may be charged a re-delivery fee equal to your shipping charge.If the shipping address is changed mid-shipment, freight carriers charge a Re-consignment Fee that ranges between $70-$400, so please ensure you double check the address for accuracy before making payment to avoid extra charges to your account.
Small Parcel Shipments:
UPS, USPS, FedEx selected at RENVU's discretion
Standard Ground Rates apply, unless expedited methods requested specifically by customer.
All shipments (Freight and Parcel) ship with the pass-through liability determined/assigned by the Carrier (ex. ConWay or UPS). Customers must request additional insurance to be added to either their Freight or Parcel Shipments.
FILING A FREIGHT CLAIM:
All claims are filed by consignee with the shipping carrier directly. If you need help with how to file a claim or what information to submit, please reach out to RENVU directly for assistance.
To have us file a claim on your behalf, file claim within 48 hours of delivery online at www.renvu.com under My Account using the “New Shipping Claim” link under the Sales Order you are filing a claim for.
On occasion, RENVU may offer shipping promotions, such as free or discounted shipping. Whether immediately stated or not, these specials are only available within the contiguous 48 states and always exclude Hawaii, Alaska, and any of the US territories outside the continental United States.
If you have received a defective product, please review the manufacturer information included with your new product. Should your product fail, please contact us and we will assist you in submitting a claim to the manufacturer.
RENVU gladly accepts returns on all new merchandise.
Note that all returns are subject to a 25% restocking fee, shipping costs and in case there was a price reduction of more than 5% between the order day and the return request day, also the price difference. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.
Reimbursement eligibility for returns is as follows:
- Within 30 days of invoice date: full refund, less any restocking fees, price reductions and shipping costs (check will be mailed after the ticket will be closed with net 30 days)
- After 30 days of invoice date: store credit only, less any restocking fees, price reductions and shipping costs
- After 60 days of invoice date: no refunds or returns after 60 days
Refunds will be given on items only and excludes labor or installation charges, shipping, or any other charges. All items must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned items must be sent freight prepaid and are subject to a re-boxing fee.
Certain items are not returnable, including but not limited to items that have been opened and/or installed and CIGS modules.
Customer returns for items received as part of a "free shipping" offer will be credited for the amount of the returned items less actual outbound shipping charges paid by us and any restocking fee and other costs as mentioned above that may apply.
For all returns, please go to My Account and click on Request a Return link under the 'Orders' section and fill out the form. Provide a specific reason for your return, and make sure the system provides you a Return Authorization Number (Rtn. Auth. #). You can track the status of your request in the See Return Requests link.
When packaging your parts for shipping, write the Rtn. Auth. # on the outside packaging in large, easily visible letters, and include a copy of the original invoice and the return documents in the package.
We strongly recommend packing any parts with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.
If you wish to contact us with any further questions, comments, or concerns, please visit our Contact Us page or chat with RENVU Team using the chat feature available on renvu.com.