Renvu

Any news about this order? Was it already shipped? Packing usually takes 2 business days, and once tracking is available we will email it to you. You can also stay updated on your shipment's status under My Solar Projects.

If you have a freight forwarder in the United States we can ship to them, and for large quantities we can arrange direct transport.

XPO and UPS

1. Make sure you note the issue on delivery receipt and take pictures. 2. Visit the My Projects section of the Renvu website to submit claim information.

1. Visit the My Projects section of the Renvu website. 2. Choose the associated sales order for which you would like to return an item. 3. Click the Return Items button. 4. Select the items that you would like to return and click submit.

Any order with products that are small and light enough to ship UPS should show UPS ground shipping. If the products are too bulky or heavy, the system may limit the options to freight only. If you believe the system is not showing UPS ground in error, it may be a mistake in the virtual weight and dimensions of the product. Please contact us in that case.

If you're asking whether we have a physical brick-and-mortar store, we do not. If you are looking to do a pickup from our warehouse, that can be arranged, just let us know.

The standard preparation time for getting a shipment ready is two business days (Monday - Friday), once payment clears and is approved. If you have any questions about a specific project or product lead time, please contact Renvu directly.