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Home > Newest Products: Building > Learn > FAQ > Logistics > 

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Where is my shipment?
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Where is my shipment?
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Where is my shipment?
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Where is my shipment?
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Where is my shipment?
Any news about this order? Was it already shipped? Packing usually takes 2 business days, and once tracking is available we will email it to you. You can also stay updated on your shipment's status under My Solar Projects.
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9/19/2017
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Do you ship outside the United States?
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Do you ship outside the United States?
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Do you ship outside the United States?
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Do you ship outside the United States?
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Do you ship outside the United States?
If you have a freight forwarder in the United States we can ship to them, and for large quantities we can arrange direct transport.
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2/3/2017
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Which freight and parcel carriers do you use?
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Which freight and parcel carriers do you use?
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Which freight and parcel carriers do you use?
XPO and UPS
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2/10/2017
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What is Renvu's shipping policy?
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2/16/2017
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How do I file a claim for missing or damaged items?
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How do I file a claim for missing or damaged items?
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How do I file a claim for missing or damaged items?
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How do I file a claim for missing or damaged items?
1. Make sure you note the issue on delivery receipt and take pictures. 2. Visit the My Projects section of the Renvu website to submit claim information.
Questions
2/17/2017
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How do I return an item?
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How do I return an item?
1. Visit the My Projects section of the Renvu website. 2. Choose the associated sales order for which you would like to return an item. 3. Click the Return Items button. 4. Select the items that you would like to return and click submit.
Questions
2/17/2017
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Why don't I see UPS Ground as a shipping option?
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Why don't I see UPS Ground as a shipping option?
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Why don't I see UPS Ground as a shipping option?
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Why don't I see UPS Ground as a shipping option?
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Why don't I see UPS Ground as a shipping option?
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Why don't I see UPS Ground as a shipping option?
Any order with products that are small and light enough to ship UPS should show UPS ground shipping. If the products are too bulky or heavy, the system may limit the options to freight only. If you believe the system is not showing UPS ground in error, it may be a mistake in the virtual weight and dimensions of the product. Please contact us in that case.
Questions
8/20/2017
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Do you sell retail?
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Do you sell retail?
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Do you sell retail?
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Do you sell retail?
If you're asking whether we have a physical brick-and-mortar store, we do not. If you are looking to do a pickup from our warehouse, that can be arranged, just let us know.
Questions
3/3/2018
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When can you ship this project?
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When can you ship this project?
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When can you ship this project?
The standard preparation time for getting a shipment ready is two business days (Monday - Friday), once payment clears and is approved. If you have any questions about a specific project or product lead time, please contact Renvu directly.
Questions
5/12/2018
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