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How Much Will It Cost to Ship to...?

UPS is good for smaller packages and is cheaper, while solar panels and rails have to go freight and is the bulk of the shipping cost. See graph here on shipping cost for a pallet of solar panels to go from our main warehouse in CA.

9/15/2017 10:13 am

Where is my shipment?

Any news about this order? Was it already shipped? Packing usually takes 2 business days, and once tracking is available we will email it to you. You can also stay updated on your shipment's status under My Solar Projects.

9/19/2017 8:54 am

Can you ship outside of the US?

Yes, RENVU can ship anywhere in the world.

2/13/2020 1:35 pm

Why does my order include shipping insurance at an added cost?

We offer UPS Capital Shipping Insurance as a third-party, supplementary service to the freight carrier’s basic liability insurance. This program allows Renvu to provide replacement equipment in a timely manner, in the unlikely event that your equipment is damaged during transit.

10/11/2019 9:30 am

Where is your warehouse located? Can I pick my order up at your warehouse?

Our warehouse is located in Newark, CA. Customers are welcome to pick orders up at our warehouse between 9am and 5pm, Monday through Friday. Pickup orders usually take 1-2 business days to prepare. Once your pickup order is ready, we will notify you via email and provide pickup instructions.

11/19/2016 8:10 pm

How much does it cost to ship a pallet of solar panels?

It depends whether the panels are coming from the West or East coast, and where in the United States you are. Say you live in Texas and we are having the pallet of panels ship from our CA warehouse, the shipping cost for the pallet would be around $450 - $500.

8/28/2018 7:55 am

Do you ship outside the United States?

If you have a freight forwarder in the United States we can ship to them, and for large quantities we can arrange direct transport.

2/3/2017 10:37 am

Which freight and parcel carriers do you use?

XPO and UPS

2/10/2017 12:10 pm

Does Renvu ship materials to Puerto Rico?

We can ship any order to Puerto Rico though the cost can be prohibitive. Often our customers setup a freight forwarder in Miami that can accept the delivery in the US on your behalf and forwards it to Puerto Rico at your cost.

8/16/2018 1:19 pm

Hi, I was looking for more details on shipping. Will I be given a firm date and time when the order is placed?

The sales team will project a realistic ship date to the best of our ability.

3/18/2019 5:38 pm

What is Renvu's shipping policy?

Find out more about RENVU's full shipping policy.

2/16/2017 9:29 am

What to Expect When My Freight Shipment Arrives

What to Expect When My Freight Shipment Arrives : Most shipments will come from our warehouse in the San Francisco Bay Area. Customers in the Western US typically receive shipments within 1-3 business days from the ship date. Customers in the Central and Eastern US typically receive shipments within 3-5 business days from the ship date.

5/3/2017 5:08 pm

Why don't I see UPS Ground as a shipping option?

Any order with products that are small and light enough to ship UPS should show UPS ground shipping. If the products are too bulky or heavy, the system may limit the options to freight only. If you believe the system is not showing UPS ground in error, it may be a mistake in the virtual weight and dimensions of the product. Please contact us in that case.

8/20/2017 2:20 pm

How Long Will It Take to Ship to...?

Packing usually takes 2 business days. Shipping time varies depending on where you are. See graph here on shipping times if the shipment goes from our main warehouse in CA.

8/31/2017 5:22 pm

Does Renvu ship materials to Tijuana Mexico?

Yes, we can ship door to door to Tijuana, Mexico with DAP incoterms. To provide a shipping quote we will just need to know what you are purchasing and the delivery address.

4/30/2019 11:10 am

If I buy few solar panels, can I pick them up to save delivery charge?

Yes. Pickup is available at our warehouse in Newark, CA. Let us know what solar equipment you are looking to pick up.

6/4/2018 8:32 pm

How do I file a claim for missing or damaged items?

1. Make sure you note the issue on delivery receipt and take pictures. 2. Visit the My Projects section of the Renvu website to submit claim information.

2/17/2017 2:53 pm

Shipping and Tax Cost On Solar Equipment?

We break down what the cost of shipping comes down to for solar equipment and questions regarding taxes.

2/6/2018 1:36 pm

I am from Sacramento. To avoid paying for shipping, can I pickup from Mountain View?

Yes. Pickup is available at our warehouse in Newark, CA. Let us know what items you are looking to pick up.

4/12/2018 5:47 am

Did you ship to Puerto Rico? I'm planning to buy around 10 panels, a inverter and a controler. If you ship to PR, around how much will be the shipment of these items to PR.

Yes we do! Note the cost is higher to do so. Usually customers setup a freight forwarder in Miami that can accept the delivery in the US on your behalf and forward to you in Puerto Rico at your cost.

3/18/2018 8:47 pm

When will my order ship and when will I receive it?

After payment is received we will begin preparing your order for shipment. This process usually takes 1-2 business days. Once an order is ready for shipment, we will send tracking information to you via email. You can also view tracking information on our website by selecting the My Projects link, then opening the project you wish to track. Most shipments will come from our warehouse in the San Francisco Bay Area. Customers in the Western US typically receive shipments within 1-3 business days from the ship date. Customers in the Central and Eastern US typically receive shipments within 3-5 business days from the ship date.

11/19/2016 8:09 pm

How do I return an item?

1. Visit the My Projects section of the Renvu website. 2. Choose the associated sales order for which you would like to return an item. 3. Click the Return Items button. 4. Select the items that you would like to return and click submit.

2/17/2017 3:03 pm

Do you ship to Australia?

Yes, Renvu can ship anywhere in the world. Please note that it will take a few days to a week to generate a ship quote outside of the continental US, and Mexico.

2/25/2018 3:21 am

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