Why does my order include shipping insurance at an added cost?
Kevin Leong10/11/2019
We offer UPS Capital Shipping Insurance as a third-party, supplementary service to the freight carrier’s basic liability insurance. This program allows Renvu to provide replacement equipment in a timely manner, in the unlikely event that your equipment is damaged during transit.
We work with multiple third-party shippers and choose them based on a number of factors such as size/weight of products being shipped, price, and reliability. In the event that shipping-related damages are incurred, each shipping company has a policy of how to pay this out. Most of these policies, especially for large and expensive orders like panels or rail, don't pay out the full value of the equipment and can take 4-12 weeks to resolve. This is less than ideal for our customers, many of whom have installation deadlines to meet.
So, as a recommended option, we can offer this shipping insurance that will cover shipping damages. In the majority of cases where a customer has purchased the insurance, Renvu can send a replacement order within 1-2 business days, or issue a refund for the equipment.
Our strong recommendation is that you purchase the insurance for every module and/or rail purchase. The only time it might be recommended to forgo the insurance is for small racking equipment or similar hard to break items. Shipping modules (mostly glass) and long rails (subject to bend) from coast to coast are challenging for anyone, and having financial coverage for them makes sense.
Note that it is crucially important to immediately and carefully inspect your shipment upon receipt, and to note any issues on the delivery receipt per our shipping policy. If you opt-out of the shipping insurance policy, Renvu will direct you to contact the freight carrier in the unlikely event that your equipment is damaged during transit.
Check out our Mega Watt Club membership! You get free shipping on every order for a year (which is renewable). It costs just $950, which will pay for itself with just two shipments for many areas!
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