Step 1: Select Your Items
Renvu has a wide array of products offered to customers suitable for all projects! To find what you’re looking for in our vast online store, we have set up a few tools to make the browsing process faster and easier.
The Search Bar: Here, you can type in either general keywords or a specific product name. The words do not have to be in order. The generated search will pull all inventory that has matching words in the title. Use the dropdown menu on the left of the search bar to search our site by department.
Filter Options: Our filter options listed on the screen’s left margin allow you to narrow down the displayed items by specific characteristics. You can select as many as you’d like and do not have to fill out all of them to filter the search results. As soon as you change one filter, the displayed results will change to adjust to the filter’s parameters.
Compare: Every item in our inventory has a small box that says, “Compare.” By checking this box, you can compare multiple items against each other side by side. You can check up to four different items to compare at once. Once you’ve checked which items you want to compare, select the orange “compare” button. This will pop up a small window in the center of the screen that compares the selected items’ details.
Step 2: Add Your Items
By clicking on an item, you can navigate to its page, which will include a picture, description, and product details.
There will be helpful information about shipping availability on the right side, and you can select the quantity. If the shipping says “contact us for availability,” we recommend sending us an email with your information and what you’re looking for.
Email is the fastest way for us to get back to you. We can provide availability information and the best alternatives in case this product is not immediately available.
There are two options for adding the item for purchase:
Add To Project: This option allows you to directly add the item to either a new or existing project. This helps build a list of materials on a project before you’re ready to move forward with a purchase.
From the project’s page, you can edit or delete items that have been added. Clicking “Add To Project” will NOT add items to your cart.
If you are ready to purchase all the items for your project, click “Place Order.” This will immediately take you to the Checkout page.
Add To Cart: This option will add the item to your cart. To check if added, click on the small shopping cart icon in the top right corner. This will take you to your shopping cart and allow you to either proceed to checkout or continue shopping.
Step 3: Proceed To Checkout
Either from your project or your cart, once you are finished shopping, proceed to checkout. There will be fields to input your billing, shipping, and payment information on the checkout page.
The “lift gate required” field is recommended for large products that require machinery to unload.
Everything marked in red are required fields. When you’re finished, click “Continue You will be taken to the “Review Your Order” page, where you will have a chance to confirm the details of your order once more. If everything looks good, click “Place Order.”
Step 4: Receipt and Order Information
After placing your order, the screen will show a green box that confirms your order and lists your Sales Order Number, SO-#.
Keep this information for reference to help you keep track of your order.
If you click the SO-#, it will take you back to the project’s page, showing all of the updated order information.
Underneath is a button to leave us a review. If you enjoyed your experience, or if there’s something we can improve on, please let us know! All feedback is extremely helpful, and it’s how we keep improving our service.
Below the green box is a final review of the order information. This information is recorded on the SO.
Step 5: Tracking Your Order
After you submit your order and have a SO-#, you can track your project’s progress from the “My Project” page. Your project’s name has automatically been changed to show as the SO-#. You can change this back to the original or a different name by selecting “Open Project.” You will see the project’s details on this page, including the SO-#, cost breakdown, and current status.
Pending Approval: This status will show after an order has been submitted. During this step, a Sales Engineer will review the order to double-check the details of the project and the order, and then submit it for approval.
To Be Fulfilled: This status will show when the order has been sent to the warehouse. This stage of the process can take some time since it will occasionally require communication between the manufacturer and the warehouse. If you’re curious about your project’s status, please send an email to email@example.com inquiring about the “To Be Fulfilled” status.
Partially Fulfilled: This status means some of the items in the order have shipped. We will only make a partial shipment with your permission. A partial shipment is ideal when an item in your order will take longer to ship than the others. As soon as any of your items are shipped, you will receive an email notification that will contain all tracking information. You’ll be able to check which items have been shipped by their item number, or itm-f-#, which is assigned to every single item in an order.
Fulfilled or Shipped: This status means all of your items have shipped. In both “Partially Fulfilled” and “Fulfilled,” as soon as your items have shipped, you will receive an automated message with tracking information in it. If issues occur with tracking the order, please email us at firstname.lastname@example.org with the SO-#, itm-f-#, or pro-#/tracking number included in the message for our fastest response.
Canceled: This status will only show after an order has been successfully canceled.
Step 6: Receiving Your OrderOnce you’ve received your order, inspect the items to make sure everything is perfect. Please see how to file a claim if any items are missing or damaged.