RENVU gladly accepts returns on all new merchandise.
Note that all returns are subject to a 25% restocking fee, shipping costs and in case there was a price reduction of more than 5% between the order day and the return request day, also the price difference. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.
Reimbursement eligibility for returns is as follows:
- Within 30 days of invoice date: full refund, less any restocking fees, price reductions and shipping costs (check will be mailed after the ticket will be closed with net 30 days)
- After 30 days of invoice date: store credit only, less any restocking fees, price reductions and shipping costs
- After 60 days of invoice date: no refunds or returns after 60 days
Refunds will be given on items only and excludes labor or installation charges, shipping, or any other charges. All items must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned items must be sent freight prepaid and are subject to a re-boxing fee.
Certain items are not returnable, including but not limited to items that have been opened and/or installed and CIGS modules.
Customer returns for items received as part of a "free shipping" offer will be credited for the amount of the returned items less actual outbound shipping charges paid by us and any restocking fee and other costs as mentioned above that may apply.
For all returns, please go to My Account, select your order, and click the button to Request a Return. In the form, provide a specific reason for your return, and make sure the system provides you a Return Authorization Number (Rtn. Auth. #).
When packaging your parts for shipping, write the Rtn. Auth. # on the outside packaging in large, easily visible letters, and include a copy of the original invoice and the return documents in the package.
We strongly recommend packing any parts with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.
If you wish to contact us with any further questions, comments, or concerns, please visit our Contact Us page.