Shipping policy
Delivery Time
Most in-stock items ship within 1-2 business days from the date the order was placed.
Some orders are shipped directly from the manufacturer and may be delayed in their shipping process. In other cases, some orders are sent from multiple locations and may require that we ship items from the same order in more than one box/pallet using separate trucks.
Custom products or specialty items made to order may also require additional lead time for delivery, depending on the manufacturer's production schedule and location.
Please verify your shipping address before you submit your order to ensure the quickest possible delivery.
Pricing
Your order's shipping cost is automatically calculated upon checkout based on your company location in our records. If your order location differs from the State indicated in the shipping method line, please adjust it. If you are still looking for the correct State, we will make the change and request your approval.
For delivery at locations without a loading dock, lift gate service is provided at no additional cost; just notify us in advance. Note that oversized items may not be eligible for liftgate delivery.
Some shipping quotes online are not necessarily accurate and may need to be recalculated manually. This commonly occurs with orders shipped outside the 48 contiguous states or to APO/FPO addresses.
If there are any additional shipping charges or alterations to your shipping total, we will attempt to contact you, and your order will be held pending your approval of any changes.
International Shipments:
We can ship the equipment to any location inside of the contiguous
US. Customers outside of the lower 48 need to set up a freight forwarding location within the lower 48 as their shipping address and work with their freight forwarder from there to receive their shipment.
To check out as a customer outside of the lower 48, please enter the address of your US based freight forwarder during checkout.
We can supply BOL's for your freight forwarder in advance as needed, please email us at info@renvu.com if you have any other inquiries regarding international shipping.
Freight/Parcel Insurance
While the freight carriers have a claims process in case of damaged or lost shipments, its generally a long and difficult one and they don't pay out the full cost. To overcome this, we offer insurance to take on the claims with carriers ourselves, which can take months to resolve internally.
At checkout you have the option to add our freight insurance. This shows as a separate line item on quotes and sales orders and is not included in freight shipping costs. Our freight insurance is an optional add on, as some shipments have more or less risk and we don't spread this cost out as a mandatory built in cost over all sales.
Our freight insurance provides protection against loss or damage during transit to the delivery destination. If an order covered by freight insurance experiences any damage or loss, replacement materials will be shipped out promptly without waiting for the carrier's claim process. Note a signed delivery receipt indicating the damage or concealed damage possible, as well as detailed images showing the damage are required. Detailed instructions for filing a claim with RENVU can be found in the "FILING A CLAIM" section below.
If you opt out of freight/parcel insurance, you waive these protections. In the event of loss or damage, you must file a claim directly with the carrier to seek reimbursement. Replacement materials will need to be repurchased at the customer's expense.
Delivery Damage or Discrepancies
Upon receiving your order, please carefully inspect your shipment for any damage and verify that the items match the Packing Slip. If you notice any damage or discrepancies, you MUST report them and document them on the Delivery Receipt.
CLAIMS FOR DAMAGES NOT NOTED ON THE DELIVERY RECEIPT CANNOT BE PROCESSED. By signing the Delivery Receipt without documenting any damage, you confirm that the shipment arrived in good condition and waive any future claims for damage. Inspect the shipment thoroughly BEFORE signing. IF SOMEONE ELSE IS SIGNING on your behalf, ensure they understand how to inspect the shipment and know our shipping policy. The driver is required to wait until you complete your inspection. If the driver refuses to wait, please note "Possible Concealed Damage" or "Unable To Inspect" on the Delivery Receipt.
Any damage or discrepancies between the Packing Slip and the items received must be reported to RENVU, INC within 48 hours of delivery.
How To Inspect Delivery
You are responsible for inspecting the delivery for visible signs of damage or missing items before signing for a package or freight shipment.
Look for the following:
• Torn or punctured cardboard or stretch wrap
• Broken or crushed corners
• Broken pallet
• Module stack askew or shifted on the pallet
• Verify that the Packing Slip matches the items received in the shipment
If damage is found:
1) Immediately write a description of the damage and any other discrepancies on the Delivery Receipt.
2) Take photos of the damage.
3) Inform the driver.
Important Note: When the proof of delivery is not noted with any exceptions at the delivery time, it legally removes the liability from the carrier, as they cannot determine whether any damage or shortage occurred before being picked up, while in transit, or after delivery. Do not refuse the delivery. Doing so may result in being held responsible for the return freight charge.
Shipping Methods:
We ship most orders using our logistics department and partners for domestic shipments within the 48 contiguous States.
Freight Shipments:
LTL Carriers selected at RENVU's discretion
Typical service time within California is 1-3 days and 4-6 days to all other States (lower 48 only)
Important Note:
If you are not present at the agreed time and location of delivery, you may be charged a re-delivery fee equal to your shipping charge.
If the shipping address changes mid-shipment, freight carriers charge a Re-consignment Fee between $70-$400. Please double-check the address for accuracy before making payment to avoid extra charges to your account.
Small Parcel Shipments:
UPS, USPS, and FedEx selected at RENVU's discretion
Standard Ground Rates apply unless the customer explicitly requests expedited methods.
Filing a Claim:
To file a claim, please email claims@renvu.com within 48 hours of receiving your shipment. Make sure your email includes:
- Your Sales Order Number
- A detailed Description of the Issue
- Photos of the Damage and Proof of Delivery receipt (if applicable)
We will review your claim along with any supporting documents and get back to you as soon as possible.
Important Notes:
- Failing to file your claim within the specified timeframe will likely result in denial.
- If no exceptions are noted on the proof of delivery at the time of receipt, the carrier is legally absolved of liability, as they cannot determine whether the damage or shortage occurred before pickup, during transit, or after delivery. We must have a copy of the delivery receipt indicating damage, possible concealed damage, or loss to take on the claim, otherwise we have no recourse and cannot accept the claim ourselves.
- If you opted out of Shipping Insurance, you will need to file the shipping claim directly with the carrier. Online claim forms are available on the respective carrier's website.
Shipping Specials
On occasion, RENVU may offer shipping promotions, such as free or discounted shipping. Whether immediately stated or not, these specials are only available within the contiguous 48 states and always exclude Hawaii, Alaska, and any of the US territories outside the continental United States.
Warranty Policy
If you have received a defective product, please review the manufacturer information included with your new product. Should your product fail, please email us at info@renvu.com, and we will assist you in submitting a claim to the manufacturer.
Contact
If you have further questions, comments, or concerns, please email us at info@renvu.com.